Good work, but very few reviews?
Customers get busy and asking for feedback slips off the list. We make a genuine review request part of your completed-job or delivered-order process, with a simple link and clear responsibility for your team.
Business growth
Build trust before customers get in touch.
Old reviews, unanswered feedback and inconsistent business details can leave customers unsure. We help you collect genuine reviews, respond professionally and show the quality of your work across your Google Business Profile and website.
What is included
What we do.
01
Review request system
02
Reply templates and process
03
Google Business Profile tidy-up
04
Showing reviews on your website
05
Alerts for new reviews
06
Ongoing review reporting
How it works
Three simple steps.
STEP 1
Review where you stand today
STEP 2
Set up a simple review request routine
STEP 3
Reply and keep it going
Website growth review
Find out what is stopping your site from bringing in leads.
Reviews & reputation management
Give the next customer a reason to trust you.
People often read your reviews before they call, book or request a quote. If your latest feedback is months old, concerns go unanswered or your business details are inconsistent, the quality of your work can be hard to see. We help you build a steady, practical review process and present your business clearly.
Old or unanswered feedback?
A neglected profile can leave potential customers unsure. We organise review monitoring and a response routine, so positive feedback gets acknowledged and concerns reach the right person.
Different details across the web?
Incorrect contact details, outdated services and broken website links make it harder to choose you. We check your key business profiles and prioritise the information customers need.
Great feedback hidden from visitors?
Useful social proof should support your service and product pages. We help you display genuine customer feedback with the right permissions, context and attribution.
A system your team can follow
From a completed job to a helpful reply.
We agree which profiles, locations and customer touchpoints matter, then build a process around the way you already work.
1. Review your starting point
Check your Google Business Profile, review recency, unanswered feedback, business information and existing request process. Identify the gaps that could be undermining customer confidence.
2. Ask at the right moment
Set up clear request templates and direct review links or QR codes. Invite genuine feedback consistently after a real customer experience, rather than only asking customers expected to leave a positive rating.
3. Keep the process moving
Agree who checks new reviews, drafts replies and handles customer concerns. Where the tools support it, connect a request or reminder to a completed job or sales stage.
Already using Pipedrive?
We can scope review reminders or requests around your sales workflow, so the next step does not depend on remembering an email. The trigger should reflect the actual customer experience: a won deal alone may be too early if the service has not been delivered. Software, messaging costs and integrations are confirmed in your quote.
Explore Pipedrive setupClear scope. Useful reporting.
Know what is included and what is improving.
Your plan can include profile tidy-up, request templates, workflow setup, reply guidance, website testimonials and ongoing monitoring. We quote the setup and any ongoing work separately, based on your locations, tools and review volume.
- Track new review volume, recency and rating trends over time.
- Review unanswered feedback and response times where the platform provides the data.
- Spot recurring service issues and turn feedback into practical actions.
- Connect profile activity and website enquiries where tracking is available.
- Agree who approves sensitive replies and how customer concerns are escalated.
Reviews support your wider online presence. Pair a trustworthy profile with local SEO and AEO and clear service pages, so people can find you and understand why to get in touch.
Real feedback, handled properly.
We build the process around honest customer experiences, without paid reviews, review incentives or filtering requests to happy customers only. You keep control of your business accounts. Public responses should stay professional and avoid sharing private customer information.
Common questions
Reputation management, explained.
Can you remove a negative Google review?
A negative rating alone is not a reason for removal. We can assess and report reviews that appear to breach the platform's policies, but the platform decides whether to remove them. For genuine concerns, the priority is an appropriate response and resolving the underlying issue.
Do you write reviews for our customers?
No. Customers describe their own experience. We provide the request process and help your team respond to feedback professionally.
Can you help with replies?
Yes. We can prepare response templates, draft replies and agree an approval process. Complaints, disputes or sensitive information should go to your nominated team member before anything is published.
How quickly will we get more reviews?
That depends on customer volume, timing and how consistently the process is used. Customers choose whether to respond. We do not promise a fixed number of reviews, a particular rating or a search ranking.
Can you add testimonials to our website?
Yes. We can agree a suitable display and use genuine feedback with the necessary permissions or supported platform integrations. Any widget subscription or extra integration work is confirmed before setup.
Get started
Tell us what you want to grow.
We will reply within 2 business days with a plan and a quote.